Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, including:

• Personal Information: Name, email address, phone number, mailing address
• Vehicle Information: Make, model, year, VIN (Vehicle Identification Number), vehicle condition, and vehicle photos
• Transport Details: Pickup location, delivery location, preferred dates, and special handling instructions
• Payment Information: Credit card number, billing address, and payment history
• Communication Records: Emails, phone calls, and messages you send to us

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide auto transport services and complete your vehicle shipment
• To provide accurate quotes and pricing estimates
• To communicate with you about your shipment status, updates, and customer support
• To process payments and maintain billing records
• To send promotional communications (with your consent)
• To improve our services and website functionality
• To comply with legal obligations and enforce our terms of service

3. Who Has Access to Your Information

We do not sell your personal information. Access to your information is limited to:

• Company Staff: Employees and authorized personnel who need access to fulfill your service request
• Third-Party Service Providers: Partners who assist in our operations, including:
  • Payment processors (to securely process transactions)
  • Transport carriers and drivers (to complete vehicle shipments)
  • Email service providers (to send transactional and promotional emails)
  • Analytics providers (to help us understand website usage)

All third-party providers are contractually obligated to protect your information and use it only for the purposes we specify.

4. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal, tax, and accounting requirements
• Resolve disputes and enforce our agreements

Transaction records and billing information are typically retained for seven (7) years. Vehicle shipment records are retained for five (5) years after service completion. You may request deletion of your data earlier, subject to legal retention requirements.

5. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us remember your preferences, analyze website traffic, and personalize content. For detailed information about our use of cookies, please see our Cookie Policy.

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Opt-Out: Unsubscribe from promotional communications at any time
• Data Portability: Request transfer of your data in a portable format

7. How to Request Data Deletion

To request deletion of your personal information, please contact us using one of the following methods:

• Email: Send your request to info@crownautotransport.com with "Data Deletion Request" in the subject line
• Phone: Call us at +1 941-418-2862
• Mail: Send a written request to our address below

We will process your request within 30 days and confirm deletion, subject to legal retention requirements.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure servers and databases
• Access controls and authentication
• Regular security assessments

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically. The "Last Updated" date at the top indicates when the most recent changes were made. We encourage you to review this policy regularly.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: